F.A.Qs
Yes! You can pre-order your favorite apparel even if it's currently out of stock.
Pre-ordered items typically arrive within 3 weeks or less.
We offer a full range of sizes: XS, S, M, L, XL, and XXL.
Yes, we deliver across South Africa.
We offer a variety of reliable shipping methods:
PEP (7–9 business days): R59.95 – Affordable, non-urgent option.
PEP to PEP (3–5 business days): R109.95 – Fast delivery between PEP stores.
Courier Guy to Door (3–4 business days): R260.00 – Direct to your address.
Local Pickup: You may collect your order yourself. (Note: Store base taxes apply regardless of your address.)
Yes, we accept Electronic Funds Transfer (EFT).
We have a 14-day return window from the date you receive your order. Items must be:
Unused and in their original packaging
Accompanied by proof of purchase
Once we receive and inspect your returned item, we’ll notify you. If approved, your refund will be issued to your original payment method within 5–7 business days.
Yes! We offer free exchanges for sizing or product issues (subject to availability). Contact us within 7 days of receiving your order.
Custom or personalized items
Final sale items
Worn, washed, or damaged items
Items with strong odors
Customers are responsible for return shipping unless the return is due to our error (e.g., defective or incorrect item). Original shipping fees are non-refundable.
Please contact us within 7 days of delivery. We’ll make it right as quickly as possible.
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